Customer Services

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Ranked #3,195 in Business, #82,401 overall

Providing Service is normal and expected.

Because Service matters. If you have a service Lens, I would welcome you to add your details in the module provide, good for and good for me. It helps your Squidoo Lens ranking, and makes this more interesting for visitors.

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Customer Service 

A general view from Wikipedia

Customer service is the provision of service to customers before, during and after a purchase.

According to Jamier L. Scott. (2002), ?Customer service is a series of activities designed to enhance the level of customer satisfaction ? that is, the feeling that a product or service has met the customer expectation."

Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites. The experience a customer has of a product also affect the total service experience, but this is more of a product direct feature than what is included in the definition of customer service.

Customer service is normally an integral part of a company's customer value proposition. In their book Rules to Break and Laws to Follow, Don Peppers and Martha Rogers, Ph.D. write that "customers have memories. They will remember you, whether you remember them or not." Further, "customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time, with a thousand small demonstrations of incompetence."

From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy.

Have you thought about using a YouTube for customer service. 

YouTube is a well known marketing asset

Not all YouTube videos are expensive or taken with a mobile phone. You can also use existing text, images and photographs to create a useful low cost customer service video.
Creating a YouTube video for Squidoo
by Drachsiman | video info

1 rating | 6 views
curated content from YouTube

Service is very important 

  • Customers expect good service
  • Providing good service is great for your company
  • You will get repeat business
  • A smile and please and thank you, mean a lot
  • Your competitors are giving great service

One of the many ways to provide customer service 

You can use a Blog, like this example, or Twitter, or Facebook, to provide a range of self supporting customer support service points. Self help is important as it lets the customer locate what she, or he is looking for, without contacting the company dfirect.

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Not a bad idea to add this Lens to your Bookmark Collection 

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You know how it is, you find something on the Internet really interesting, and then a few days later cannot find it. Bookmarking this Lens now, will allow you to visit again. Thanks in advance.

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Videos about Services 

These videos have been selected by YouTube from a search of the keyword "All about Services"
Web Services Middleware: All Grown Up!
by GoogleTechTalks | video info

19 ratings | 8,768 views
automatically generated by YouTube

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Customer services 

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How to provide the best customer service
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Lensography from Service 

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